Re: [ossig] DNS problems

[Ditesh Kumar <ditesh@ameba6.com>]

Hi,

Surfing over to http://jeffooi.blogspot.com/ , I saw a message by the
Streamyx support group. Reposted here:

We at streamyx would like to inform that owing to the overwhelming
demand for our services, it is unfortunate that we are unable to attend
to each and everyone's personal needs.

However, in view of the increasing criticism aim at us here at support,
we would like to clarify the following :-

We are only a provider of ISP services. As such, do not contact us on
line issues, modem issues and pc hardware related issues as we would not
be in a position to assists you. For such issues, please contact your
respective service or product suppliers.

We are more than willing to look into your greviences regarding
authentication, downloads, uploads and other ISP related issues, bearing
in mind the following :-

If you are facing frequent disconnections, these are normally due to ip
refresh issues and problems would be further compounded for those who
try to use their computers to host web sites with dynamic ip resolving
softwares.

For such purposes, please enquire at your nearest Kedai Telekom and ask
about our extremely competitve hosting services with fixed ip ie. no
more disconnection issues.

Downloading of data will be affected if you are uploading at the same
time. This is a limitation of existing ADSL technology and as such, you
are advice not to upload data should you wish to do major downloads.
Alternatively, we do offer SDSL lines which would mitigate such issues.
All enquiries can be directed to our nearest Kedai Telekom.

Adverse weather condition such as heavy rain or thunderstorm will also
affect preformance and is beyond our control. This also applies to
excessive EMF emission from nearby electronic devices, sometime even
from your neighbours or power surge etc.

Should you feel that its really our problem, kindly call us toll free at
1300-88-9515 to speak with our technical specialists (trained on ISP
related issues ONLY). Please bear in mind that we are serving the
nation's needs, so be patience (sic) and things will be resolved.

Good day and Happy Surfing.


Cheers.
-- 
Ditesh Kumar <ditesh@ameba6.com>
Ameba6 Solutions Sdn. Bhd.


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