Re: [ossig] TNB problem, who to complain to?

[Seah Hong Yee <hongyee@polyscientific.com.my>]

On Friday 26 September 2003 10:50 am, kiawin wrote:
> understand ur frustration... just giving my 3 cents as i found out that
> 15454 is kinda useful.... they even pick up my call on 9pm at night....

I just called (again), it went pretty much like this :-

Operator : "Hello, [indistinct greeting]"

Me: "Tenega ke?"

Operator : "Ya"

Me : "Saya nak complain tentang ganguan bekalan di tempat saya yang kerap 
belaku"

Operator : "Sejak bila?

Me : "Sejak setahun yang lalu, di kawasan kami ada ganguan bekalan sebanyak 
3-4 kali sebulan, pada 48 jam yang lalu, sebanyak 4 kali"

Operator : "Tunggu sebentar" ........ 10 seconds silent

Operator : "Ini kena inform kami punyai engineer, boleh telefron lagi waktu 
pejabat?"

Me : "OK thank you"


>
> just that you have to call them up again if you think they are not
> responding to your request...
>
> they gave some reasonable answer... and if the problem occurs only at your
> building... is possible they may not know it is down unless they are being
> informed... i also duno why but that's what happened to my house, and the
> rest of the row of houses.

It is an entire are that faced outage.
>
> check it out :)
>


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