[ossig] TMnet Hell

[Hong-Yee Seah <hongyee@xxxxxxxxxxxxxxxxxxxxx>]

Dear all,

The title explains it all.

about 2 weeks ago, I upgraded my service from regular streamyx to fix 
ip service.

Some guy show up and gave me my modem, he didn't test the connection 
with his testing account and left. I was left with an account with a 
password that didn't work.

After a few phone call to to TMnet call centre,  I was told that my 
problem will get resolved either within 3 days or 2 weeks.  Some guy 
even told me within 24 hours but no technician ever did show up after 
24 hours, the supervisor who promise 24 hours even refuse to answer my 
call.  The excuse given was, a technician has to come and reset some 
password and program the modem.  In the man time my office was left 
without internet service.

Luckily for me, the technician who came left his cellphone number,  and 
for some miracle he actually answer his phone that day, according to 
this guy all I have to do is to to set my router to connect via PPoE 
and enter my account as account@tmnet instead of account@streamyx and I 
will always get static ip. He even help to arrange my password to get 
it reset to one that works. (instead of 3 days as the call center 
promise).   Since this is really an offsite office, I just leave things 
as it was,

After two weeks, which is today, I discover two things

1) despite the fact that I should be getting a static ip, I now have a 
different ip on my modem, I tried disconnect and reconnect several time 
but still get the same ip.  This is a different ip than the one that I 
suppose to be getting.  Two weeks before, I did get the ip the call 
center said I am suppose to be getting.

2) I tried to read through the manual that came with the modem (a ZTE 
831), It was actually a router according to the website and manual and 
can be configure as a NAT router.  However, the default password and 
userid provided on the website doesn't allow me to login?

My question.....

1) Does TM-net's fix ip ADSL service allow me to connect back to this 
remote office at any time? Given that it is actually still a form of 
dial up? I am assuming that I need to set my router into persistent 
mode.

2)  According to tmnet call center, I actually get two ip address with 
this, one for modem and one for my router. So if I use PPoE on my 
router instead of using it one for my modem and one for my router, I 
can actually have a spare ip for something else?



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