RE: [ossig] TMnet Hell

["Tejinder Singh" <Tejinder@xxxxxxxxxxxx>]

i feel sorry for the hellish experience that you underwent or are currently undergoing.

i still don't have streamyx at desa petaling. alternatives are too expensive. :(


Ir. Tejinder Singh

Please avoid sending me Word or PowerPoint attachments.
See http://www.fsf.org/philosophy/no-word-attachments.html


> >-----Original Message-----
> >From: owner-ossig@mncc.com.my 
> >[mailto:owner-ossig@mncc.com.my]On Behalf
> >Of Hong-Yee Seah
> >Sent: Friday, May 28, 2004 4:25 PM
> >To: ossig@mncc.com.my
> >Subject: [ossig] TMnet Hell
> >
> >
> >Dear all,
> >
> >The title explains it all.
> >
> >about 2 weeks ago, I upgraded my service from regular 
> >streamyx to fix 
> >ip service.
> >
> >Some guy show up and gave me my modem, he didn't test the connection 
> >with his testing account and left. I was left with an account with a 
> >password that didn't work.
> >
> >After a few phone call to to TMnet call centre,  I was told that my 
> >problem will get resolved either within 3 days or 2 weeks.  Some guy 
> >even told me within 24 hours but no technician ever did show 
> >up after 
> >24 hours, the supervisor who promise 24 hours even refuse to 
> >answer my 
> >call.  The excuse given was, a technician has to come and reset some 
> >password and program the modem.  In the man time my office was left 
> >without internet service.
> >
> >Luckily for me, the technician who came left his cellphone 
> >number,  and 
> >for some miracle he actually answer his phone that day, according to 
> >this guy all I have to do is to to set my router to connect via PPoE 
> >and enter my account as account@tmnet instead of 
> >account@streamyx and I 
> >will always get static ip. He even help to arrange my 
> >password to get 
> >it reset to one that works. (instead of 3 days as the call center 
> >promise).   Since this is really an offsite office, I just 
> >leave things 
> >as it was,
> >
> >After two weeks, which is today, I discover two things
> >
> >1) despite the fact that I should be getting a static ip, I 
> >now have a 
> >different ip on my modem, I tried disconnect and reconnect 
> >several time 
> >but still get the same ip.  This is a different ip than the 
> >one that I 
> >suppose to be getting.  Two weeks before, I did get the ip the call 
> >center said I am suppose to be getting.
> >
> >2) I tried to read through the manual that came with the 
> >modem (a ZTE 
> >831), It was actually a router according to the website and 
> >manual and 
> >can be configure as a NAT router.  However, the default password and 
> >userid provided on the website doesn't allow me to login?
> >
> >My question.....
> >
> >1) Does TM-net's fix ip ADSL service allow me to connect 
> >back to this 
> >remote office at any time? Given that it is actually still a form of 
> >dial up? I am assuming that I need to set my router into persistent 
> >mode.
> >
> >2)  According to tmnet call center, I actually get two ip 
> >address with 
> >this, one for modem and one for my router. So if I use PPoE on my 
> >router instead of using it one for my modem and one for my router, I 
> >can actually have a spare ip for something else?
> >
> >
> >
> >---------------------------------------------------------
> >To unsubscribe: send mail to ossig-request@mncc.com.my
> >with "unsubscribe ossig" in the body of the message
> >
> >




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